Frequently Asked Questions

We have the answers to your most common questions.

Booking Online

A: Once you have signed the short term rental agreement and paid the security deposit, your booking will be finalized with a confirmation email.

The following cancellation policies apply:

100% refund 60 days before check-in
50% refund 30 days before check-in

A: Yes. Additional fees include a cleaning service fee of $150 per stay, as well as a refundable security deposit of $500.

Prior to Your Arrival

No. The cottage is fully equipped with bedding, linens, extra pillows, blankets and towels. Everything you need for a comfortable stay.

A: Unfortunately pets are not allowed at our home. You can leave your furry pals at the Huntsville Highlands Pet Resort or Happy Tails Pet Resort for their own luxury getaway.

A: The home is reserved only for the guests you listed on your rental agreement. No other visitors are allowed.

A: Yes. 4 parking spots are available for your use.

Staying at the Cliffside Retreat

A: We are always a phone call, text or email away. We want to make sure you have the best stay so please do not hesitate to contact us.

A: Yes. We share our great outdoors with black flies and mosquitos. The buggiest months are also the ones that have the best chance of viewing moose and other wild animals in the Muskoka region.

A: Your stay includes a Provincial Parks pass that allows one vehicle to enter any park for free.

A: You have access to the entire main floor and second floor. The basement is the owners private space and is off limits to guests.